Position Available: Manager of Guest Outreach and Satisfaction Position Reports to: Director of Sales, Engagement and Publications Department: Franciscan Center for Evangelization and Renewal FLSA Status: Exempt Schedule: Monday – Friday, 8:30 a.m.- 4:30 p.m.; occasional travel; occasional evening and weekend hours;
POSITION SUMMARY The Manager of Guest Outreach and Satisfaction works to assure that Steubenville Conferences, primarily, and other Franciscan Center initiatives grow their audiences from across North America and internationally, through direct sales and customer service. Activities/efforts include creating and managing plans and personnel related to phone sales, mass texts, emails; and follow-up to lead/sales inquiries. This Manager works in concert with the Marketing team to coordinate the Center units’ sales funnel messaging and follow-through.
PRIMARY RESPONSIBILITIES
Develop and manage plan and personnel for outreach efforts of the Center with a focus on the Conference Office, including writing scripts, managing PT and SWOP workers, reviewing and reporting data analytics.
Manage Ambassador & Youth Champion Programs for Adult & Youth Conferences. Managing Coaches as well as performing the Coaching function.
Text Message engagement, sales, promotion, responses, and platform management.
Manage sales team needs within Salesforce, exporting data and analyzing metrics.
Manage Youth Group Leader pre-registration engagement.
Conduct research of market and trends in relation to telemarketing and event sales best practices.
On campus presence during conferences to serve constituents and quality experience.
This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.
REQUIREMENTS Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:
Technical Skills
Highly proficient in Salesforce or other CRM
Highly proficient in Microsoft Office Suite
Familiarity with group text applications
Non-Technical Competencies, Skills, and Abilities
Excellent Communication Skills – both oral and written, including phone work
Ability to manage multiple projects and deadlines in an organized manner
Clear understanding of the mission of Franciscan University and the Conference Office
Ability to train and manage phone sales representatives
Maintains a clear focus on the intended outcomes of a given goal, project, or assignment
Can be consistently counted on to follow through, meet commitments, and deliver results.
Education/Credentials
Bachelor’s degree in Communications, Marketing, or related field
3 years of sales experience (preferred)
At least 1-2 years management experience
Workplace Factors
Occasional travel
Occasional evening and weekend hours
Presence at all on campus adult and youth conferences
Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments and skills as well as their desire to advance the mission of Franciscan University. Please apply online: https://franciscan.edu/manager-of-guest-outreach-and-satisfaction/
For other information and job postings, visit our website at https://www.franciscan.edu Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.